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(More customer reviews)After owning a 103D for several years, I gave it to my son and purchased a new 103S expecting an even better rack.The rack is stronger and spreads the bikes a little farther apart.The hold-down system is wonderful.I attached the rack in mid-May.Within a month, I notice that the nuts had started to show rust.Those on the old rack still looked new.By July, the rust was so bad that I e-mailed customer service.They responded immediately stating that this was not acceptable.They took me up on my offer of close up pictures that they could relay to their supplier.After that I heard nothing.Finally after several inquiries, they said that they had given the photos to the supplier.Since then (it is now 1/16/09) none of my five e-mails have been responded to.After many tries, I finally got a connection on their phone line in October.Reluctantly, they promised that new nuts would be sent, but that they would be the same material.I just gave up and purchased new stainless steel nuts at the hardware store and replaced them so that I would not worry about the safety of the rack over time.When I asked via e-mail about sending the rack back under their "lifetime warranty", there was no response. Silence is disappointing customer service.
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Allen 103S Premium 3-Bike Trunk Mount RackProduct Description: The Allen 103S Premium trunk-mounted, 3-bike carrier snaps easily into place right out of the box and can be folded away with one hand. Featuring 15-inch long carry arms, it also offers added internal clearance to fit most sedans, hatchbacks, minivans, SUVs, and vehicles with rear-mounted deck spoilers. A patented dual compound tie-down cradle system individually secures and protects your bicycles. It comes fully assembled, and it's backed by a lifetime warranty on workmanship and material defects.
About Allen Bike Racks In 1967, after a few years of working on the aerospace technology for the Apollo missions, Dick Allen was out of a job. Government cutbacks led Allen, a Harvard-trained physicist, to transform his garage hobby into a new industry. A cycling enthusiast, inventor, and family man, Allen had a personal need for a bike-carrying device. On weekends, he would take his sons and wife to Cape Cod or the White Mountains of New Hampshire. What proved difficult time and again was the transport of his family's bicycles. Rather than fight through inconvenience with twine and a dinged car, Allen sought an answer for himself as well as a market in which he foresaw major growth possibilities.
Always a pathfinder, Allen took to work in his Lincoln, Massachusetts garage in search of a more efficient way to transport bikes. Drafting designs during the day and constructing them throughout the night, he put together a model made of electrical conduit, metal strapping, and fire hose casings (for padding). At first, the Allens tested the prototype on weekend excursions. Finding the first trunk-mounted rack to be a success, Dick started Allen Bike Racks. Dealer acceptance came quickly, and by 1971 Allen Bike Racks were sold nationally through a number of major bicycle distributors. Today, the company owns over three dozen patents and offers a versatile product line of bike racks while Dick's son Alex now owns and operates the business. What started out as a small garage run operation now operates three warehouses nationally, two factories abroad, and has products sold in more than a dozen countries around the world.
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